1. Company Information

This website and platform (the “Platform”) are operated by NexaPrime Media LLC, a company registered in Sharjah Media City (SHAMS), United Arab Emirates.

Company name: NexaPrime Media LLC
License number: 2326358.01
Registered address: Sharjah Media City (SHAMS), Sharjah, UAE
Contact email: naoliaesthetic@gmail.com

The Platform provides digital marketing, informational, and appointment coordination services.

The Platform is not a medical facility and does not provide medical, clinical, or healthcare services.

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2. Nature of Services

The Platform operates solely as an intermediary between users and independent licensed medical clinics and healthcare professionals.

All medical consultations, diagnoses, treatments, procedures, and clinical decisions are performed exclusively by licensed healthcare providers at licensed clinics.

The Platform does not:
 • Employ medical professionals
 • Control medical decisions
 • Supervise clinical procedures
 • Provide medical advice

Any medical service is the sole responsibility of the licensed clinic and treating practitioner.

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3. Information We Collect

When you use the Platform, we may collect:
 • Full name
 • Phone number
 • Email address
 • Appointment preferences
 • Booking and inquiry details
 • Technical information (IP address, browser type, device information, cookies)

We do not collect, store, or process medical records or clinical health data.

Any medical information shared during consultation or treatment is collected directly by the licensed clinic and processed under the clinic’s own privacy policies and healthcare regulations.

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4. Legal Basis for Processing

Personal data is processed based on:
 • User consent
 • Performance of booking coordination services
 • Compliance with applicable legal obligations

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5. Payments

If payments are processed through the Platform:

All payments are processed via secure third-party payment providers.

The Platform does not store or have access to full payment card details.

If payments are made directly at the clinic:

The Platform does not process payments for medical services. All payments are made directly to the licensed clinic.

Medical services remain the sole responsibility of the clinic.

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6. How We Use Personal Data

Personal data may be used to:
 • Coordinate appointments with partner clinics
 • Respond to inquiries
 • Provide booking confirmations
 • Improve platform functionality
 • Send service-related communications

We do not sell or trade personal data.

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7. Data Sharing

We may share relevant booking details with licensed partner clinics solely for the purpose of appointment coordination.

Partner clinics operate independently and are responsible for compliance with healthcare and licensing regulations.

We may also use trusted third-party service providers for:
 • Payment processing
 • Website analytics
 • Communication systems

Each third party operates under its own privacy policies.

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8. Data Protection and Security

We implement reasonable technical and organizational safeguards to protect personal data against:
 • Unauthorized access
 • Loss
 • Misuse
 • Alteration
 • Disclosure

However, no system can be guaranteed to be completely secure.

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9. Cookies

The Platform may use cookies and similar technologies to:
 • Improve user experience
 • Analyze website performance
 • Remember user preferences

Users may disable cookies through browser settings.

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10. Data Retention

Personal data is retained only as long as necessary to:
 • Provide booking coordination services
 • Fulfill legal and regulatory obligations
After this period, data is securely deleted or anonymized.

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11. User Rights

In accordance with applicable UAE data protection laws, users have the right to:
 • Request access to their personal data
 • Request correction of inaccurate data
 • Request deletion of data
 • Withdraw consent at any time

Requests may be submitted via the contact email listed above.

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12. Age Restriction

The Platform is intended for individuals aged 18 years or older.

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13. Limitation of Responsibility

The Platform does not assume responsibility for:
 • Medical outcomes
 • Treatment results
 • Clinical decisions
 • Complications arising from medical procedures

Any claims related to medical services must be addressed directly to the licensed clinic providing the service.

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14. Policy Updates

This Privacy Policy may be updated periodically.

The most recent version will always be published on the Platform.

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